As part of the troubleshooting process for certain issues, our TRACC Client Support team may request that you send screenshots of any errors in your browser's Developer Tools console. Please follow the steps below to view these errors.
Step 1
Go to the area on the Platform where you are experiencing the issue.
Step 2
Click on the ellipses or burger icon (1) to the top right of your browser window. Then select 'More tools' (2), and then 'Developer tools' (3). Alternatively, hold Ctrl+Shift+I on your keyboard to open up the required screen.
Step 3
Use the scroll arrow to find Network.
Step 4
Go through the issue that is being experienced on the Platform.
For example, if you cannot download a document, try to download the document while you have the status screen open on the right (or below, depending on your browser).
This will bring up a status code. Look for any errors that appear - errors are usually indicated in Red.
Take a screenshot of any error codes and send to TRACC Client Support by replying to the existing ticket.
Note: Read Step 5 before sending your reply as there is another screenshot to add.
Step 5
Click on the name of the error to bring up more details. Take another screenshot, which should also be added to your response to TRACC Client Support in Step 4 above.