Access to training material is determined by the user's role in the V8 TRACC Platform. If you are not able to access training material, you will need to contact an administrator within your organisation who will be able to confirm or check if your role has access to training material.
Administrators can check user roles in the Admin Console in the V8 TRACC Platform.
Step 1
Select the Admin option from the main menu.
Step 2
Search for the user in the People page and make a note of what their assigned role is under the Basic Information and Area Roles tab. Users can have more than one role, in various areas.
Step 3
Navigate to the Roles page and expand the role of the user in question, under the Organisation Roles tab.
Step 4
Expand the Training option from the list and see if the role has the View Training Material enabled.
If the user/s does not have access to view training material, you can provide the user with an additional role that does have permissions to view training material.
If the role is meant to have access to view training material, please contact support@traccsolution.com to enable the ability to view training material for the role in question.