This article explains the restrictions related to the TRACC Platform user area and roles hierarchies, which is useful to understand if you cannot adjust or see a particular user's role or identity when on the People Page of the TRACC Admin Console.
Hierarchy Restrictions
There are two restrictions in terms of user management that apply when working in the Admin Console.
- role restrictions; and
- area restrictions
These restrictions have been put in place to prevent people with the incorrect authority from modifying the access of users in a higher role.
You can access the Admin Console, by clicking on the Admin option in the main menu.
Role Restrictions
The TRACC Platform has a role hierarchy. When managing users, you will not be permitted to modify or see roles that are higher than yours in the hierarchy. For this reason we recommend that administrators are given the highest permissible role possible.
For example: if you are an 'Administrator' in the TRACC Platform, you will not be able to see the 'Super Administrator' (highest role in the Platform) option when you are administering users on the People Page.
A user can only manage roles and areas for the Platform that are the same as theirs, or below.
Area Restrictions
Admin Console users can only manage Platform users and identities for the same area that their identity belongs to. This means they can manage users and identities for everyone in their area and below.